Management move: Rafael Graulau is the new Country Manager for Puerto Rico

With the aim of continuing to advance on our path to consolidate our presence in the Caribbean following our acquisition of Envision, a Puerto Rican company specialized in technological solutions. We are betting on the addition of a local leader, Rafael Graulau takes on his role with the commitment to lead the transformation and growth of the company.

Rafael is known for his achievements in business growth and his experience in leading technological areas. In his previous role as Chief Information Officer at the Puerto Rico Department of Health, he led the implementation of cloud services and strengthened cybersecurity. Additionally, he led IT outsourcing activities at the telecommunications operator Telefónica in Puerto Rico, achieving an increase in operating margins, highlighting his ability to lead and optimize large-scale technological operations.

What does this change in your career mean and how are you handling it?

This change, at this stage of my career, means a great opportunity to return to the world of consulting and sales, offering digital solutions to improve the quality of life in Puerto Rico and the Virgin Islands. In addition, it presents the opportunity to introduce the Isbel brand in the territory and elevate our market presence to a higher level.

What does the position entail and what are your plans for the medium term?

The short- and medium-term plans, in terms of priorities, are to build a winning sales team dedicated to providing high-performance solutions and added value to our clients. We aim to develop a sales program focused on building strategic relationships with corporate accounts. In addition, we aim to move away from conventional sales of telephony and supplies, focusing on projects that create a significant impact and tangible benefits for our clients.

How do you define the current moment of the company?

I would define it as a great challenge because we need to diversify our product and service portfolio, grow, strengthen our sales force, and establish strategic partnerships. Isbel, and the group it is part of, Quantik, have extensive development in digital transformation and a constant interest in innovating their processes and staying at the forefront of the industry, which is a key differentiator of great value for the territory.

What are the main milestones of your career?

I achieved my dream of becoming a flight engineer in the Air Force, I have been very successful as a CIO and Head of Sales, and I am proud to have implemented major projects that resulted in increased revenue, cost reduction, and/or added value for clients (both external and internal).